Delivery & Returns
FREE UK DELIVERY
Yodel 48 (1-3 working days)
- Orders placed before 3:00pm (Monday – Friday) will be dispatched the same day.
- Orders placed after 3:00pm on Friday will be dispatched the next working day.
- Orders placed on bank holidays will be dispatched the next working day.
- Deliveries are made Monday – Friday
Unwanted Items
Unwanted items or orders can be returned to us within 14 calendar days from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
We will refund you the full cost of the goods excluding delivery costs and charge a 10% restocking fee once we have received and inspected the goods.
Please Note: Due to hygiene reasons we cannot accept returns for e-liquids, e-cigarettes and refill pods that have been opened, unless faulty.
We cannot accept returns where the product has been damaged either accidentally or intentionally and/or due to normal wear and tear.
We advise you to send any return goods via recorded delivery and use suitable packaging as WV Vapes LTD will not accept responsibility for lost or damaged goods.
You will be liable for any costs incurred returning the item(s) to us.
To return an item or order please contact us via our live chat or email support@wvvapes.co.uk.
Please Note: All returns must be approved via our support team. Unauthorised returns will not be processed.
Faulty Items
If you have received a faulty item please contact us via our live support or email support@wvvapes.co.uk within 48 hours and a member of our team will try and help resolve the problem by approving a return, exchange, or refund.
We may ask further questions prior or during the returns process for troubleshooting or give recommendations on the use of the product to cut down the need for unnecessary returns. We ask to please remain patient and assist our support staff with as much detail as possible.
If the fault occurs within 30 days of purchase (or delivery) we will always offer you either an exchange or refund.
If the returned goods are deemed not to be faulty or the fault is caused by misuse, accidental damage or wear & tear a refund/exchange will not be issued and you will be liable for any costs incurred returning the goods to us.
We cannot accept returns where the product has been damaged either accidentally or intentionally and/or due to normal wear and tear.
Please Note: All returns must be approved via our support team. Unauthorised returns will not be processed.
Coils/Atomisers
Atomisers (replacement coils) are a consumable part of your electronic cigarette and have a limited lifespan depending on many factors. We do accept replacement coils that are DOA (dead on arrival) and you must inform us within 48 hours of receipt.
Once we have received your returned coils we will inspect these as set out in the terms above. If the coil is defective, we will replace the item and refund any costs incurred.
Please note that misused or burnt coils will not be eligible for refund as this is a consumable part and end user responsibility..
Failed Deliveries
If you are not available to receive your items, we will not accept any liability. If they are returned to us, we will charge standard rate for a re-delivery.
If your delivery is refused or you missed your delivery and did not arrange a re-delivery or arrange collection from the courier or for international orders, if customs duty is not paid and the order is returned to us, a refund or re-delivery can only be made when the order is returned and received by us, the original delivery cost is non-refundable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 30 days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies